Last updated: 24 October 2026
This Privacy Policy explains how New Kailash Electricals ("we", "us", "our") collects, uses and protects personal data when you visit newkailashelectricals.online, contact us, or request a quotation. We process personal data in accordance with the Digital Personal Data Protection Act, 2023 and other applicable laws of India.
1. Information we collect
- Information you give us: your name, mobile number, email address, area or address, and the details of your requirement when you use our quote form, contact form, WhatsApp, phone or email.
- Purchase information: when you buy from our store, the details needed to issue a GST invoice (for example your name, GSTIN if you are a business, and billing address).
- Technical information: like most websites, our hosting provider may record basic technical data such as IP address, browser type and pages visited in server logs for security and performance.
2. How our forms work
This website does not store form submissions on its own server. When you complete the quote or contact form, your device opens WhatsApp or your email app with the message pre-filled, and you choose whether to send it. Messages sent through WhatsApp are also subject to WhatsApp's own privacy policy.
3. How we use your information
- To respond to your enquiry and prepare quotations.
- To process purchases, issue invoices and support warranty or return requests.
- To arrange pickup or delivery of your order.
- To meet our legal, tax and accounting obligations, including GST record-keeping.
- To keep the website secure and working properly.
We do not sell your personal data. We do not send marketing messages unless you ask us to.
4. Legal basis and consent
We process your personal data on the basis of your consent when you contact us, and for legitimate uses permitted under the DPDP Act, such as completing a purchase you requested and complying with law. You may withdraw consent at any time by contacting us; this does not affect processing already carried out or records we must keep by law.
5. Sharing your information
We share personal data only where necessary: with delivery partners to deliver your order, with manufacturers or service centres for warranty claims, with our accountants and tax authorities as required by law, and with service providers that host this website. We require these parties to protect your data.
6. Cookies and third-party services
This website does not use advertising or analytics cookies. It loads fonts from Google Fonts, and the contact page embeds Google Maps, which may set cookies or collect technical data under Google's privacy policy. Links to WhatsApp open WhatsApp's services.
7. Data retention
We keep enquiry details only as long as needed to respond and follow up. Invoices and transaction records are retained for the period required under GST and other tax laws.
8. Your rights
Under the DPDP Act you have the right to access information about the personal data we hold about you, to request correction, completion or erasure of your data, to withdraw consent, to nominate another person to exercise your rights, and to have your grievances addressed. To exercise these rights, contact us using the details below.
9. Security
We take reasonable security measures to protect personal data against unauthorised access, loss or misuse. See our Security page for more information.
10. Children
Our website and services are intended for adults. We do not knowingly collect personal data from children without verifiable parental consent.
11. Grievance officer and contact
For any privacy question or grievance, contact: RAJAT BANSAL, NEW KAILASH ELECTRICALS, SCF 31, Sector 18-C, Adjacent Shiv Mishthan Bhandhar, Chandigarh - 160018. Email: info@newkailashelectricals.online. Phone: +91 88666 24145. We aim to respond within a reasonable time and in any case within the period required by law.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.